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View Full Version : ACA Online Store Questions? Ask the Store Manager...


seand
07-26-2006, 9:55 AM
Hey all-

I'm the

ACA Store manager. If you have any questions about the ACA store, feel free to ask me.

maddog10
07-26-2006, 4:45 PM
Sean,

Where is

the bathroom?

LOL

Thanks for being involved.

seand
07-26-2006, 10:14 PM
Down the hall, first door on

your left. Ha ha!!!

Glad to be here!!

Big_Kill
09-21-2006, 10:02 PM
Why is there not any

T-shirts? I would like to have an ACA T-shirt. Just a plain ACA T-shirt that is not from a

convention. I don't want a keychain or a patch.

seand
09-22-2006, 10:08 AM
We sell about 3 shirts a year,

but the convention sells a few hundred, so it has never proven to be worth the effort.

But, I'll check into whether the BOT wants to try another T-shirt promotion.

Lisachromis
09-22-2006, 11:24 AM
It couldn't hurt to

try something like cafepress. It doesn't cost anything to run it, and if noone actually buys

anything, there's nothing wasted. you could do more items than just ACA shirts. There are mugs

and calendars and other stuff.

seand
09-22-2006, 1:24 PM
Thanks... I'll mention

it.

fishmaven
09-22-2006, 3:49 PM
<!--quoteo

(post=2521:date=Sep 22 2006, 01:24 PM:name=seand)--><div class='quotetop'>QUOTE(seand @

Sep 22 2006, 01:24 PM) <a href="index.php?act=findpost&pid=2521"><{POST_SNAPBACK}

></a></div><div class='quotemain'>Thanks... I'll mention it.<!--QuoteEnd--

></div>
I just sort of made up the idea that we didn't want to have

inventory. Is this incorrect? I was also under the impression that t-shirt sales are hard. The ACA

designs have to compete with some very talented artists, Pam Marsh for one.

Maybe, if

the BOT want to try it, we could have a design contest awarding a dozen t-shirts to the winner.

That might make it worthwhile. If there were enough good entries, multiple designs could be offered

and extra awards given. Dan

Lisachromis
09-22-2006, 8:56 PM
<!--quoteo

(post=2529:date=Sep 22 2006, 04:49 PM:name=fishmaven)--><div class='quotetop'>QUOTE(fishmaven

@ Sep 22 2006, 04:49 PM) <a href="index.php?act=findpost&pid=2529"><{POST_SNAPBACK}

></a></div><div class='quotemain'>I just sort of made up the idea that we didn't

want to have inventory. Is this incorrect? I was also under the impression that t-shirt sales are

hard. The ACA designs have to compete with some very talented artists, Pam Marsh for one.

Maybe, if the BOT want to try it, we could have a design contest awarding a dozen t-shirts to the

winner. That might make it worthwhile. If there were enough good entries, multiple designs could be

offered and extra awards given. Dan</div>

Actually,

that's why cafepress is a good idea. There is no stock to carry. Each item is made when someone

orders it.

I like the idea of a contest to design something for the ACA, maybe a years

membership being awarded??

bobrfish
09-22-2006, 11:46 PM
The ACA is a 503c tax entity.

Not only are we non profit, we are more, we are not taxed. There is a difference there. Many

local clubs are non profit and they do not pay taxes either. However, those local clubs would pay

taxes if they had a budget the size of ACA budget. Being a non profit is not enough to avoid

paying taxes. We do not have to pay taxes because ACA awards grant monies to research and

education. Everything for sale today has profits going directly into Jordan or Loiselle Fund. In

fact, Claudia purchases the items in the store now and she maybe donating the entire sale to one of

the endowment funds. Not sure about this part.

When the ACA sold items like t-shirts

and non endowment fund raiser type stuff, there was an ACA sales chair or committee. That job no

longer exists. The ACA cleaned up and got rid of inventory that sat in the sales chair house or

office for years. The last batch of t-shirts took over three years to sell, were reduced and

auctioned to get rid of them. Part of the reason for elimination of sales was realization that

there are other entities out there selling items that ACA was selling. Books are available from

book sellers. T-shirts are available from Pam Marsh and others. T-shirts with ACA on the shirt

are available at conventions.

IMO, it would not be a bad thing to go with something like

CafePress but it would be a step backward for ACA to go back into sales business.

Big_Kill
09-23-2006, 5:42 PM
So do people buy the hats

and keychains and such but not T-shirts? Im not familiar with the shirts Pam makes. Where do you

get these?

fishmaven
09-23-2006, 6:13 PM
<!--quoteo

(post=2546:date=Sep 22 2006, 11:46 PM:name=bobrfish)--><div class='quotetop'>QUOTE(bobrfish

@ Sep 22 2006, 11:46 PM) <a href="index.php?act=findpost&pid=2546"><{POST_SNAPBACK}

></a></div><div class='quotemain'>Everything for sale today has profits going

directly into Jordan or Loiselle Fund. In fact, Claudia purchases the items in the store now and

she maybe donating the entire sale to one of the endowment funds. Not sure about this part.

Part of the reason for elimination of sales was realization that there are other entities

out there selling items that ACA was selling. Books are available from book sellers. T-shirts are

available from Pam Marsh and others. T-shirts with ACA on the shirt are available at

conventions.

IMO, it would not be a bad thing to go with something like CafePress but it

would be a step backward for ACA to go back into sales business.</div><!--QuoteEEnd

-->

I'm not certain I can follow the logic here. We're buying inventory, so we

have inventory. Are you saying we don't want inventory that takes up room in some one's

office? That sounds something like a convenience store that sells sodas but doesn't want to

sell candy bars. Oh, we sell pens, but not pencils. When we bring in more income we have more to

use for grants and endowments. I'm sure Richard Branson isn't worried about a few extra

bucks to report if it's all going to the same place. It would seem that adding things people

would buy would be beneficial to the ACA, AND would get our name out there more than it is now.

Now, if you wanted to interject that others were selling the same stuff we sold for less

and that made it so that we couldn't compete, I'd have to think about that. My response

would probably be what I tell stores trying to compete with a Wal-mart down the street. Don't

go head to head. Offer superior products at a reasonable price. Don't print on crappy shirts.

Buy pocket tees and good quality material. Pay an extra buck for a pocket t of better quality and

sell it for $18-25 rather than the $12-15. (If you think you're going to get stuck

with it, discount it to cichlid specialty stores at just above cost. They can use them like uniform

shirts or maybe have the word STAFF printed onto a sleeve. I'm not the only retailer that's

previously purchased 10-15 shirts at a time for employees at a convention.) Sell sweats or hooded

sweat tops with zippers. Almost all of us could printout an iron-on ACA, logo or not, and put in on

a t-shirt, chambray shirt, sweats or jacket. I'm talking professional quality. Do you have any

idea how many people wear ballcaps? We don't have to buy from a retail store or a printer. We

should be able to state the specs and have it done by the manufacturer. We should have had Swatch

make us watches or Frost Cutlery make us pocket knives.

Books- promote the ones worth

reading or print our own. Print how-to guides. Do some best of the BB pubs. We could even sell a CD

with the ACA slides we used to sell on it. (Get Wayne to play his accordion in the background

<grin>) People are so hungry for good info and good photos that they'll buy in a language

they can't read just to get the pictures to look at: e.g. Monsterfishkeepers pubs in Japanese,

Arawana I and II in Chinese.

We could even do videos of aquarium set-ups or breeding

set-ups. Take a tour of a few fishrooms. If it's got something to do with cichlids the ACA

should be part of it or RULING it. We should have been advising speakers at ACA conventions that

their talk would be recorded, published and sold with the profits going into the fund for grants.

If they don't like it, find another speaker. They've got the time to make a

"special" talk just for the ACA. They could even make a small disclaimer saying they

limited the talk for time constraints but they are available for speaking engagements where they

can go into the subject a little more thoroughly. If they're that greedy they can sign

something giving the value of their talk and take it as a tax deduction. This would give them the

oportunity to go big time, on a national basis. If they were to think about it,making their name

more recognized would be a sound business decision. Besides,in a room that size there are plenty of

GOOD speakers, some virtually unknown, that can give a really good talk.

Money

isn't the problem. We've sat on money making ventures for years. There is no risk.

I have to admit, I'm not familiar with CafePress products. I've seen the advertising but

I've never had one of their products in my hand. Considering most stuff on the market today,

I'm probably going to be underwhelmed.

Lisachromis
09-23-2006, 8:49 PM
<!--quoteo

(post=2559:date=Sep 23 2006, 06:42 PM:name=Big_Kill)--><div class='quotetop'>QUOTE(Big_Kill

@ Sep 23 2006, 06:42 PM) <a href="index.php?act=findpost&pid=2559"><{POST_SNAPBACK}

></a></div><div class='quotemain'>So do people buy the hats and keychains and such

but not T-shirts? Im not familiar with the shirts Pam makes. Where do you get these?<!--QuoteEnd--

></div>

Generally you buy them from Pam at the ACA convention. She does

have a website for this.

Here's a selection of what may be on the shirts

http://www.mindspring.com/~naturetees/images/apisto.gifApistogramma shirt

http://www.mindspring.com/~naturetees/images/dubois.gifTropheus shirt

Her website is: http://www.mindspring.com/~naturetees/fish.html

Lisachromis
09-23-2006, 9:09 PM
Ok, where to

start....

<div

class='quotetop'>QUOTE(fishmaven @ Sep 23 2006, 07:13 PM) <a href="index.php?

act=findpost&pid=2560"><{POST_SNAPBACK}></a></div><div class='quotemain'>I'm

not certain I can follow the logic here. We're buying inventory, so we have inventory. Are you

saying we don't want inventory that takes up room in some one's office? That sounds

something like a convenience store that sells sodas but doesn't want to sell candy bars. Oh, we

sell pens, but not pencils. When we bring in more income we have more to use for grants and

endowments. I'm sure Richard Branson isn't worried about a few extra bucks to report if

it's all going to the same place. It would seem that adding things people would buy would be

beneficial to the ACA, AND would get our name out there more than it is now.<!--QuoteEnd--

></div>

He never said anything about buying inventory. ACA doesn't

want to get involved in something that creates inventory. That will mean someone has to be

responsible for the inventory. Having inventory means paying out money ahead of time.

<div

class='quotetop'>QUOTE(fishmaven @ Sep 23 2006, 07:13 PM) <a href="index.php?

act=findpost&pid=2560"><{POST_SNAPBACK}></a></div><div class='quotemain'>Books-

promote the ones worth reading or print our own. Print how-to guides. Do some best of the BB pubs.

We could even sell a CD with the ACA slides we used to sell on it. (Get Wayne to play his accordion

in the background <grin>) People are so hungry for good info and good photos that they'll

buy in a language they can't read just to get the pictures to look at: e.g. Monsterfishkeepers

pubs in Japanese, Arawana I and II in Chinese.</div>

Do

you realize how much time and money it costs to do these sorts of things? It's not worth it for

ACA to publish this sort of material when companies like Aqualog and Cichlid Press, etc already do

this. ACA is about the cichlids; it's not a publishing house.

<!--quoteo

(post=2560:date=Sep 23 2006, 07:13 PM:name=fishmaven)--><div class='quotetop'>QUOTE(fishmaven

@ Sep 23 2006, 07:13 PM) <a href="index.php?act=findpost&pid=2560"><{POST_SNAPBACK}

></a></div><div class='quotemain'>We could even do videos of aquarium set-ups or

breeding set-ups. Take a tour of a few fishrooms. If it's got something to do with cichlids the

ACA should be part of it or RULING it. We should have been advising speakers at ACA conventions

that their talk would be recorded, published and sold with the profits going into the fund for

grants. If they don't like it, find another speaker. They've got the time to make a

"special" talk just for the ACA. They could even make a small disclaimer saying they

limited the talk for time constraints but they are available for speaking engagements where they

can go into the subject a little more thoroughly. If they're that greedy they can sign

something giving the value of their talk and take it as a tax deduction. This would give them the

oportunity to go big time, on a national basis. If they were to think about it,making their name

more recognized would be a sound business decision. Besides,in a room that size there are plenty of

GOOD speakers, some virtually unknown, that can give a really good talk.</div><!--

QuoteEEnd-->

As far as the speakers goes, you realize that many speakers have their

livelihood with these fish? Telling them they're basically giving away their copyrighted

material is like taking money away from them. I don't think it's a matter of greed.

It's a matter of a lifetime's work and dedication, which needs money to be done.

There's not enough money in speaking for these guys to make a living out of talking about fish,

let alone cichlids. These speakers are very busy and it's hard for them to do a talk for ACA,

let alone a "special talk" for ACA. I consider the ACA convention to be on the national

level already. I have no doubt that there are lots of good speakers out there we haven't heard

yet.


<div

class='quotetop'>QUOTE(fishmaven @ Sep 23 2006, 07:13 PM) <a href="index.php?

act=findpost&pid=2560"><{POST_SNAPBACK}></a></div><div class='quotemain'>I have

to admit, I'm not familiar with CafePress products. I've seen the advertising but I've

never had one of their products in my hand. Considering most stuff on the market today, I'm

probably going to be underwhelmed.</div>

I have some

stuff (shirts, mug) from Cafepress. They don't seem to be bad at all. I haven't had any

problems with any of it yet. They will also publish your book.

bobrfish
09-23-2006, 11:00 PM
Lisa gave an excellent

response.

At one time ACA had a sales committe or chair that was responsible for

obtaining items that members could not obtain elsewhere. Times change and all of those items are

available at conventions from vendors that PAY to be there and sell. When the ACA sales committee

existed all profits went to ACA general fund.
Occasionally someone would come up with idea of

printing an ACA t-shirt. BOT went for it but I do not know why as I said earlier, host clubs are

selling ACA t-shirts and vendors like Pam Marsh are selling cool t-shirts so why would ACA want to

compete with those folks who support ACA at conventions?

The items that remain for sale

including baseball caps with ACA logo and ACA patches that can be sewn onto garments were

never items for sale by ACA sales committee. These items were created and obtained by

Claudia D. to sell and benefit Loiselle Conservation Fund. Claudia asked that items be sold

through online store and BOT gave a blessing to this.

Lisa was right on target with

copies of speakers talks being sold. Another thread on this forum has addressed those copyright

issues.

I love the ACA for:
Gather, organize and disseminate knowledge of

the family Cichlidae
Further the conservation of cichlids and their natural habitats
Promote fellowship among cichlid hobbyists
I think this is enough.

Sean sorry if I stepped on your area. I was here and wanted to clarify it now.

seand
09-24-2006, 12:07 AM
Hey fishmaven-

I

understand and appreciate where you're coming from and your enthusiasm for these ideas. A huge

thanks for your input and participation.

----------------------------------------

It would be really nice if the ACA sold all the stuff that anyone would want, but the

reality is that we've had Claudia's keychains and hats on the webstore for over 2 years.

We even had the Pam Marsh designed T Ikola shirts, and they sold REALLY slow until convention time.

I think we've sold three hats and one keychain online in that time. They all only really sell

at the convention. Believe me, we've had the intention and made an effort to get the ACA name

and logo out there, but the response has been underwhelming at best thru the online store in the

years I've been involved.

We got out of the book business a little while ago. It

proved to be more of a hassle than it is worth for a group run by volunteers - there's only so

much hassle a person will put up with before a position experiences high turnover and things get

discombobulated in transition. Retailers are willing to put up with a lot of those same issues

when they will profit from the sale - volunteers have a limit. If every sale went peachy, we'd

have no problems, but sadly, they don't.

Cafepress isn't bad. Considering that

they handle the manufacture, inventory, distribution, shipping, and make the accounting very easy.

I work for GAP.com on the software that runs their warehouse for the web sales, so I know how time

consuming some of those issues can get.

We looked into the old ACA slide CD's, and

they've already been pirated and are out there on the web. Considering the effort involved,

it's discouraging.


Regarding good speakers:

My college had a

similar train of thought: "You'd think out of 50,000 kids that one could throw a

football!"

When my local club tries new (unproven) speakers, we get almost 50%

that are great, 25% that are OK, and 25% that fall under "don't call us, we'll call

you". I know the conventions work very hard every year to offer different speakers every year

while still meeting expectations for entertaining and informative programs. If you know of any

great speakers who are not well know, pleaase contact the current convention chair... I'm sure

they'd be interrested.

The other HUGE issue with selling and webcasting videos of

speakers is one that actually came up at the ACA board meeting this last year and the attorney

looked into it... Surprizingly often, a speaker's slideshows will include images from various

friends and publications. These sources have granted the speaker permission to use the images for

their talk. The speaker does not have legal authority to grant the ACA permission to republish

that material - much less, to sell it.


<!--quoteo(post=2565:date=Sep 24 2006,

12:00 AM:name=bobrfish)--><div class='quotetop'>QUOTE(bobrfish @ Sep 24 2006, 12:00

AM) <{POST_SNAPBACK}> (index.php?act=findpost&pid=2565)</div><div

class='quotemain'>Sean sorry if I stepped on your area. I was here and wanted to

clarify it now.</div>

Absolutely no

problem!!!

number6
12-12-2006, 10:40 AM
New question for the ACA

store manager! http://cichlid.ipbhost.com/style_emoticons/<#EMO_DIR#>/biggrin.gif

When I look at

the store to renew membership, I don't see a way to specify that it's a renewal.
I

also need to put in a change of address... tips?
thanks

seand
12-12-2006, 12:36 PM
Hey Number 6.

Right

now, you can't specify. Hopefully early next year I'll ahve the new software up and

running with many more options and a more user friendly interface.

Marty and Claudia

check all memberships against the current and former member list, so they know if it's a

renewal or not.

You should be able to update your address during checkout.

There's also a Ship-to Address field on the Item Display view (when you click an item for more

detailed info) where you can type in any special instructions.

Let me know if you need

any help.

-Sean

Mrfiremouth
09-13-2007, 12:19 PM
Hi Sean,

<div class='quotetop'>QUOTE</div><div class='quotemain'>Hey Number

6.

Right now, you can't specify. Hopefully early next year I'll have the new

software up and running with many more options and a more user friendly interface.

Marty

and Claudia check all memberships against the current and former member list, so they know if

it's a renewal or not.

You should be able to update your address during checkout.

There's also a Ship-to Address field on the Item Display view (when you click an item for more

detailed info) where you can type in any special instructions.

Let me know if you need

any help.

-Sean</div>

This was an issue for me

also. The problem was I did not get an answer to emails, Claudia was out of town at the time. No

problem style_emoticons/<#EMO_DIR#>/tongue.gif
However, I was worried that I was setting up a "new"

membership rather than renewing my old membership.
I believe this should be addressed so that

people see what they are getting without confusion.

Also, when registering/paying for

membership we could ask some questions as to location/local club affiliation etc for ACA

records/data. It would help with realizing where/what the demographics of the membership are.
Also, this could be the time to ask "option A"..."would you like to register to

the ACA forum?" You could link them to the registration page of the forum. That would increase

awareness and participation.

The priority is to end confusion for renewal, the other

suggestions could be considered.
Thanks a bunch, Rich!

old cichild man
10-17-2009, 2:24 AM
TO ACA STORE MANAGER SEAND THIS IS MY 1ST TIME HERE ,I AM LOOKING FOR THE LIST OF BOOKS & BACK ISSUE'S OF THE BB .I CAN'T FIND THE SITE ONLINE STORE ,CAN YOU HELP?

old cichild man
10-17-2009, 2:30 AM
old cichild man;19739]TO ACA STORE MANAGER SEAN D THIS IS MY 1ST TIME HERE ,I AM LOOKING FOR THE LIST OF BOOKS & BACK ISSUE'S OF THE BB .I CAN'T FIND THE SITE ONLINE STORE ,CAN YOU HELP?

Mrfiremouth
10-17-2009, 5:19 PM
The STORE is currently under construction, but feel free to email Claudia with any questions at
ivyrose@optonline.net

She will be able to help you. :)

radiata
10-26-2009, 5:14 PM
How do I access it?
Thanks,
Al

Claudia
10-26-2009, 5:33 PM
Hello, Al!

Thank you so much for your interest in the ACA Online Store.

The Store is currently undergoing major reconstruction, but should be back up soon. When it is up you will have ready access to it.

If you would like to make an immediate membership payment, please send a check in the amount of $25 (one year U.S.), made out to the American Cichlid Association, addressed to:

Marty Ruthkosky
ACA Membership Chair
43081 Bond Court
Sterling Heights, MI 48313

Should you have further questions, please do not hesitate to ask!

All my Best,
Claudia